Returns
If you aren’t entirely satisfied with your purchase, we’re here to help.
Returns & Refunds
- You can return items within 14 days of delivery if they are unworn, in original condition, with tags attached.
- Swimwear must have hygiene labels intact and be in its original packaging.
- Please include a note with your order number and whether you want a refund or exchange.
- Return shipping costs are your responsibility, and we are not liable for lost returns.
- No refunds on sale items or purchases made with a discount code (including 10% off code), but exchanges are allowed.
- Pre-order items are non-refundable, but you can exchange them or receive store credit.
- If your order had free shipping for spending over £80 and returns bring the total below £80, we will deduct the shipping fee from your refund.
Exchanges
- If in stock, exchanges will be sent within 4 working days.
- If out of stock, we contact you if there is a suitable alternative, if not we will refund/credit note.
- Domestic exchanges are shipped for free, but international customers must pay for shipping.
Refunds
- We will inspect returned items and notify you if they qualify for a refund. If not eligible, we will return the item to you.
- Approved refunds will be processed within 3 working days (shipping costs are non-refundable).
Return Address
19 Alderwood Close
Abridge
Essex
RM4 1DH