Return Policy

Returns & Refunds Policy

If you aren’t entirely satisfied with your purchase, we’re here to help.

 

Returns

 

• We accept returns within 14 days from the delivery date.
• To be eligible for a return:
  
• Items must be unworn and in the same condition as you received them.
• Sales tags must be attached and the item must be in a saleable condition.
• Swimwear must have hygiene labels intact and be returned in the original packaging bags.
  
• Please enclose a note with:
  
• Your order number
• Details of your exchange or refund request
  
• Return shipping costs are the customer’s responsibility.
• We are not liable for items lost in transit when being returned.
• No refunds on sale items or items purchased using discount codes (including welcome codes & Black Friday).
  
• Items may be exchanged or returned for a credit note only.
  
• Pre-order items are non-refundable as they are made specifically for you.
  
• We can offer exchanges or credit notes for these items.
  
• If your order qualified for free delivery over £80 and your return brings the total below £80, the delivery fee will be deducted from your refund.

Exchanges

• We aim to send out exchange items within 4 working days (if in stock).
• If the item is out of stock, we’ll contact you.
• Domestic customers: we’ll cover the delivery cost for the exchanged item.
• International customers: shipping costs will apply for the exchange.

Refunds

• Once your return is received, we’ll inspect the item and notify you of the outcome.
• If the item is not eligible for a refund, it will be posted back to you.
• If approved, refunds will be processed within 3 working days for the cost of the returned item only.
• Shipping costs are non-refundable.

 

 

Returns Address

Petits Amours

 

19 Alderwood Close

Essex

RM4 1DH